Privacy Notice

Introduction

We are a company based in England, United Kingdom; 

Doodlesquid is committed to respecting the privacy of visitors to our website. This privacy notice explains how we collect, store and use personal data about you when you visit the Doodlesquid website, buy Products from us or otherwise provide your personal data to us. It provides you with details about the types of personal data that we collect from you, the way in which we use your personal data and the rights you have to control our use of your personal data. 

What personal data we collect about you ?

When you use doodlesquid, register an Account with us or purchase a Product from our website, we may collect some or all of the following personal data about you:

• a username and password;
• name, date of birth, age and sex;
• billing and delivery addresses, email address and phone number(s);
• Payment Method (typically credit card or debit card) details;
• your Images and other User Content;
• correspondence between you and Doodlesquid
• your preferences about receiving communications from Doodlesquid;
• information about your use of Doodlesquid, and your browsing and online purchasing activities; and details we may ask you to submit to verify your identity.

We may also collect some of this personal data from third parties who have your consent to pass your details to us.

How do we use your personal information ?

Your personal data will be collected, processed, stored and used by us, and passed to and processed by our subsidiary and/or affiliated companies and other data processors acting under contract with us.

When you sign up to Doodlesquid and agree to our terms and conditions, we need to process certain data that allows Doodlesquid:

• to provide the Doodlesquid service to you in accordance with our agreement;
• to create the customised Products selected by you;
• to associate your Account, and your Product purchases, with you, and to verify your identity;
• to tailor aspects of Doodlesquid (including its search function and offers) to you;
• to process payments you make for Products;
• to pass your Product order for delivery by third party deliverers engaged by us;
• to provide customer support and improve your customer experience;
• to contact you by email and mobile communication (such as text or phone and "push" notification) in relation to the products or services you have purchased.

If you’ve told us it’s OK (or unless you’ve asked us not to after a purchase), we would like to contact you to provide information about products or services we think might interest you. You may withdraw this consent at any time.

For legitimate business reasons we will also process your data for customer satisfaction and customer experience improvement purposes, such as by analysing data we hold about you, and combining it with data held by third parties, in order to discern your interests, demography and other factors, and in consequence to offer goods and services that are likely to have the greatest value to you. We would also use this data in connection with the prevention and detection of fraud and other crime.

If you are asked to provide a phone number for a Product you are ordering, note that the phone number will be provided to the deliverer of your order – to assist with the delivery process. We may automatically collect anonymous information about your use of Doodlesquid. For example, we may automatically log which parts of Doodlesquid you access, which web browser you deploy and the website from which you linked to Doodlesquid. You cannot be identified from any of this information. It enables us to compile statistics about the use of Doodlesquid, and to help target aspects of Doodlesquid and advertising to you more accurately.

Disclosing your personal data

We will not disclose any of your personal data, other than to subsidiary and/or affiliated companies and data processors (including deliverers and payment service providers) under contract with us. To enable us to provide our service, we share data with the following categories of organisations:

• Information technology (hardware and software) companies
• Payment processing companies
• Manufacturers, wholesalers and retailers
• Delivery and courier services
• Fraud prevention companies
• Advertising and marketing services companies

We will not share your data with any other categories of organisation without your permission unless:

• we are legally entitled to do so (for example, pursuant to a court order or for the purposes of prevention or detection of crime or fraud);
• we are in negotiations with a third party for the sale or purchase of any of the business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• Doodlesquid, or substantially all of its assets, is acquired by a third party, in which case personal data held by Doodlesquid about its customers will be one of the transferred assets; or
• We wish to enforce or apply our Terms of Use and other agreements to which you are party, or to protect our rights, property, safety, customers, or others.

Marketing preferences

We use advertising and marketing services companies to show you products that might interest you while you’re browsing the internet. This is based on either your marketing preferences or your acceptance of cookies on our website.

When you make a purchase or when we have important information to tell you about your account, you will receive service messages to keep you up to date.

International transfers

We may transfer personal data that we collect from you to third party data processors located in countries that are outside of the European Economic Area (EEA)  in connection with the above purposes. Please be aware that countries outside the EEA may not offer the same level of data protection as the United Kingdom; however, we always require that third party data processors deal with your personal data in accordance with this privacy notice. Any transfers are done in accordance with the standards laid down by the EU Commission and/or decisions of the European Court of Justice.

Data Retention

If you have not logged into your account for 20 months, your personal details and any photos or other content will be deleted. We retain other minimal data for tax, anti-fraud and other purposes in accordance with our data retention policy.

Your rights

Under the EU General Data Protection Regulation 2016/679 (GDPR) you have a number of rights you can exercise over your data. Your rights are:

• The right to receive a copy of your data free of charge (know as a Subject Access Request)
• The right to receive certain data in an electronic format that can be given to another provider (a portability request)
• The right to have data corrected if it is inaccurate
• The right to ask us to stop processing or object to processing under certain circumstances
• The right to ask us to erase data in certain circumstances
• The right to withdraw consent at any time when that is the legal basis for our processing

Links to third party sites

Our Site may, from time to time, contain links to the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for those websites or their policies.

Security

We employ significant technical and organisational measures to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. We believe the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of data involved.

We have security measures in place to protect our database of Users and access to this database is restricted internally. However, there are things we can all do to help stay safe and secure online:

• ensure no-one else uses Doodlesquid through your Account;
• log off or exit from your Doodlesquid Account when not using it;
• keep your password or other access information secret;
• use different passwords for different services you use online
• ensure you’re using the most up-to-date versions of your software.

Deceptive emails

We will never ask you to confirm the details of your Account or Payment Method by email or mobile communication. If you receive such contact, please do not respond to it.

Updates to this notice

This privacy notice was last updated on 08 April 2019 Please check back regularly to keep informed of changes to this Notice.